Please read carefully
ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.)
Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email firstname.lastname@example.org as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
Taro Snow operates with multiple custom print on demand fulfillment services. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case we will not make any refunds and will not resend the Product.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
We will review replacement/return requests only:
(a) if a product is damaged
(b) there is a print error